Privacy Policy

1. Who We Are

GeoMeta operates a geotechnical service matching platform connecting individuals and businesses with qualified geotechnical engineers and NATA-accredited laboratories across Melbourne and Victoria. Our website is www.geometa.com.au.

2. Information We Collect

When you submit an enquiry through our contact form, we collect the following personal information:

• Full name
• Company name (if applicable)
• Email address
• Phone number
• Australian state(s) relevant to your project
• Message details about your project or enquiry

We also collect non-personal information automatically through analytics tools, including pages visited, time on site, browser type, device type, and approximate geographic location.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry and understand your project requirements
• Match you with suitable geotechnical partner firms and laboratories
• Share your enquiry details with relevant partner firms so they can provide quotes
• Follow up on your enquiry to ensure you received appropriate service
• Improve our service matching process

We use non-personal analytics data to improve our website and understand how visitors use our platform.

4. How We Share Your Information

Your enquiry information (name, company, contact details, and project description) may be shared with geotechnical partner firms in our network for the purpose of providing you with quotes and services. We only share your information with partners relevant to your specific enquiry.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your contact form submissions are stored securely using Supabase, a cloud database platform with encryption at rest and in transit. Access to your data is restricted to authorised GeoMeta personnel and relevant partner firms.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with the Australian Privacy Act 1988.

6. Third-Party Services

Our website uses common tools such as the following to operate and improve our service:

• Google Analytics - Website usage analytics. Google may collect data including pages visited, session duration, and approximate location. See Google's Privacy Policy.
• PostHog - Product analytics hosted in the EU. Collects website usage data to help us improve our service. See PostHog's Privacy Policy.
• Supabase - Database platform used to store contact form submissions securely. See Supabase's Privacy Policy.

7. Cookies and Tracking

Our website uses cookies and similar technologies for analytics purposes. These help us understand how visitors use our site so we can improve the experience. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your contact form submissions for as long as necessary to fulfil the purpose for which it was collected, typically for the duration of your project engagement plus a reasonable period for follow-up. You may request deletion of your data at any time.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us:

• Email: info@geometa.com.au

You can also submit an enquiry through our contact form.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.